Help

Yes, it is completely free. You can create an account and use our core features to meet people without paying anything.

1. Go to the Menu and select Create account.
2. Fill out the form with your details.
3. Read and accept the Terms of Use.
4. Tap Create account.

Activate your account

When you create your account, we send a code to your email. Enter it on the activation screen. Check your spam folder if you don't see it.

Edit my information

Go to Menu > Account to update your personal details.

Delete my account

Go to Menu > Account > Delete Account. Please note this action is permanent.

Log in

Go to Menu > Log in, enter your credentials and access your profile.

Remember me

Check "Do not log out" so you don't have to enter your password on your next visit.

Recover password

Go to Menu > Log in > Remember password. Enter your email and we will send you the instructions.

To view or modify how other people see you:

1. Log in and go to Menu > Profile.
2. Tap Edit to make your changes.

Add new photos

Go to Menu > Profile > Add Photo.

Change profile picture

In your profile, open the options for the photo you prefer and select Set as profile picture.

Start a chat

Open the profile of the person you are interested in, tap Message, type your text and press Enter.

Send a photo

Within the chat, tap the camera icon next to the text field. You can upload a new photo or select one of your existing private photos to send.

View my conversations

Go to Menu > Messages to read and reply to your contacts.

• Matched: There is mutual interest. Great time to chat!
• Likes you: People who have shown interest in you.
• Liked you: Profiles that caught your eye.
• Blocked: Users you have restricted who cannot contact you.

Use the Search menu. Adjust the filters to your preferences (age, country, etc.) and tap Search to find compatible profiles.

If you detect inappropriate behavior, open that user's profile, select Report, explain the reason and submit it. Our team will review it immediately.

You can stop receiving emails at any time. By turning them off, you will no longer receive emails about:

• Who visited or liked your profile.
• Who sent you a new chat message.
• If you matched with someone.
• In general, relevant alerts and updates about your account.

How to turn them off?

1. Log in to your Guayu account.
2. Go to the Menu and select Account.
3. Uncheck the box that says: "Keep me updated on my account via email".
4. Tap Save changes.

Note: You can also turn them off by clicking the "Unsubscribe" link at the bottom of any email we have sent you.

Didn't find what you were looking for? Write to us in the Contact us section and we will gladly help you.

If the page does not load properly or looks strange, we recommend accessing from the latest version of Google Chrome or Safari for an optimal experience.

• Carefully check your Spam or Junk mail folder.
• Try to log in and tap "Send email again".

If it still doesn't arrive, it's very likely that the email you entered when creating your account has a typo. We suggest creating an account again.

Make sure that:

• Your account has been activated with the code we sent to your email.
• You are typing your email and password correctly (our system is case sensitive).

Due to privacy policies, when a user deletes their account, all their data and messages are permanently deleted from the system. That is why you can no longer see that conversation.

If you tried the above solutions and your problem persists, please send us a detailed explanation from Contact us so we can investigate and help you.